From Friction to Fluency: Leading with empathy across generations

From Friction to Fluency: Leading with empathy across generations
A brand assistant arrived in the office at 8:30 a.m. Her brand manager calls her and starts discussing a project. She said, “It’s not yet 9 a.m. Can we talk then? It’s not yet work hours.” The CMO was aghast, “I can never imagine talking back like that to my boss!” The CMO is a […]